It is difficult to navigate in the CX applications landscape since the number of vendors has more than doubled since 2004.
Our general recommendation is to avoid vendors with a too narrow line of business since it often is associated with unnecessarily expensive integration projects.
We choose to work with vendors that complete our CX offerings.

With more than 420,000 customers and deployments in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. Companies of all sizes rely on Oracle’s complete, modern, and secure portfolio of enterprise and industry applications to connect the entire organization and provide
data-driven intelligence. Oracle offers maximum personalization and choice, including SaaS applications for customer experience, enterprise performance management, enterprise resource planning, human capital management, supply chain management, and more.
Oracle's enterprise solutions support all types of cloud scenarios, including public, private, and hybrid clouds.